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Today, I received "Music & Lyrics" (recommended by Justin). I popped it in thinking I'd be able to stay up for another 30 minutes and get a start on it...then finish it tomorrow. I'm glad I did 'cuz now I can send it back tomorrow. It wouldn't even play more than 30 seconds without skipping. It's scratched a bit, but it also seems like there is something else wrong with it. It's not my player because I've watched plenty of other DVDs (and I just put another one in now & it's playing fine).

This is the 4th disc I've had to report a problem with since I started in January (total of 30 DVDs rented). 3 damaged/unplayable and 1 mislabeled. Is this normal? Are they going to think that I'm the culprit? This seems like a high rate of damage to me, but maybe I am just being unreasonable. I don't think I ever had a disc that wouldn't play when I was with blockbuster. Hm. I did just read that the USPS is going to start charging them more because their mailers damage machines and cause other problems. Could these issues be damaging the discs as well?

In other netflix news, I had my first disc NOT shipped from the local Harrisburg distribution house. It took an extra day to get here and shipped from Milwaukee. Kinda random.

I guess I should go to bed now.

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Comments

( 8 comments — Leave a comment )
zebulen
Mar. 22nd, 2008 01:58 pm (UTC)
FWIW, we've been subscribers for over a year, and in that time we've only encountered one bad disc. And one time, we had a disc ship from Houston!
tenthz
Mar. 22nd, 2008 02:07 pm (UTC)
One time the disc actually had a chunk out of the edge. There was no way it would play on my laptop, but I did get it to play on my DVD player... so it can't be THAT sensitive. Sigh.
xwickedqueenx
Mar. 22nd, 2008 02:31 pm (UTC)
That's the same reason both my parents and I cancelled out Netflix accounts. It got to the point where almost every disk would skip or stop working somewhere in the middle and just wasnt worth it. However I remember when I was in Rochester I had no problems at all but when I got disks from Syracuse that's when I had problems. I think it's because the Rochester hub was newer.

Also, yep, you're right about the envelopes- because of their shape and the "floppy" edge they can't go through the automatic sorting machines at the post office, which means they have to be sorted by hand -taking more time and costing more money. But no worries! EcoEnvelopes http://www.ecoenvelopes.com has redesigned the envelope and partnered with an envelope printer/converter here in minnesota to make prototypes for a new Netflix envelope that will solve this problem. They were actually approached by a larger corporation to make the prototype (I saw the prototype last week) and will be presented to Netflix soon, hopefully solving the post office problem.

Wow, I know way too much about envelopes!
tenthz
Mar. 22nd, 2008 07:09 pm (UTC)
Good to know about the envelopes!

I get a pretty good turn around because the Harrisburg hub is right here... and I've only had one disc so far not be shipped from Harrisburg, so that seems pretty good for me. If it gets worse, I might try Blockbuster for a while to see if it's any better, but their plans seem to be more expensive. Ahh, it's a learning experience!

ps, I heard "Sunglasses At Night" on the radio today and thought of you. :-P
quantumduck
Mar. 23rd, 2008 07:07 pm (UTC)
I think it depends on the movies you watch. I've never had a bad disc from Netflix, but I get the feeling that the DVDs I put in my queue are getting their first trip from the warehouse. I tend to select odd, less popular fare. I also started netflix in LA, where DVDs are probably treated with a bit more care and reverence.
tenthz
Mar. 24th, 2008 02:29 am (UTC)
I've been renting rather mainstream, popular items so that probably has something to do with it. Note to self: start renting more bizarre movies.
hyperjy86
Mar. 24th, 2008 11:16 pm (UTC)
I just rented Music and Lyrics from the library last week and it wouldn't play in my DVD player either!! It was so cratched and whatnot.
tenthz
Mar. 25th, 2008 01:41 am (UTC)
huh. Maybe they were crappily manufactured or it is a wicked popular movie.
( 8 comments — Leave a comment )

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