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Netflix - a redemption...?

I got this e-mail today (and today is wednesday). Parentheticals are mine.


We're Sorry Your DVD Was Delayed

Dear Catherine,

As you may have heard (or possibly blogged about), our shipping system was unexpectedly down for most of Monday (oh, we mean all of the day, but we are covering our butts because someone could have possibly used the site at 4 am for about 5 minutes). We should have shipped you a DVD but were unable to (actually, 2, and actually one is replacing a DVD that was damaged). Your DVD(s - plural) was shipped today, Tuesday, March 25th, instead. (No we didn't notice the irony of this message coming a day late.)

We are sorry for any inconvenience this has caused. (Well, that is something) We will issue a 5% credit to your account in the next few days. (wooo!) You don't need to do anything. (more wooo!) The credit will be automatically applied to your next billing statement. (do you feel the redemption?)

Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1 (888) 638-3549.

-The Netflix Team


I'm feeling better about this now. Slightly less better now that I've calculated 5% of my bill is only $0.70. Ahh, well.

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Comments

( 9 comments — Leave a comment )
sillyliss
Mar. 26th, 2008 03:38 pm (UTC)
Yessss! We are getting $.70, too, and we didn't even try to access the site on Monday. Plus they are shipping Star Trek Disc 1. Good times!
tenthz
Mar. 26th, 2008 03:41 pm (UTC)
$0.70 more cents to spend on baby stuff! :-D
sillyliss
Mar. 26th, 2008 04:04 pm (UTC)
We'll probably blow it all on a pack of gum or something. What are you going to do with yours?
tenthz
Mar. 26th, 2008 04:06 pm (UTC)
I think I'll put it towards the car I'm going to by this summer. *starts a savings account with $0.70 in it*
sillyliss
Mar. 26th, 2008 04:11 pm (UTC)
I'll keep my fingers crossed that Netflix goes down a lot in the future. Maybe LJ, too. Don't they like to give little refunds? Or maybe they just extend your contract. Pity.
tenthz
Mar. 26th, 2008 04:16 pm (UTC)
awww... don't do that! I just want it to work properly when I need it! As for lj giving refunds, I have no idea. I've had a permanent account for what feels like forever now.
sillyliss
Mar. 26th, 2008 04:25 pm (UTC)
Ooh, permanent! I have thought of doing that, but I'm still on the yearly plan. In fact, when I renewed, I also renewed the userpic package you got me. Can you believe that was a year ago already??
tenthz
Mar. 26th, 2008 04:30 pm (UTC)
Wow! How about that.
zebulen
Mar. 26th, 2008 04:12 pm (UTC)
Roadtrip!

:)
( 9 comments — Leave a comment )

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